Return Policy
Return Policy
At Big Broz, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return process. Please read our Return Policy below:
1. Return Eligibility
We do not accept change of mind returns, so please choose carefully.
If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy, which may include a replacement or refund.
The best way to exchange goods is to visit our store (Big Broz Panmure) with your original receipt.
Items must be in saleable condition with all tags and stickers attached.
For online orders, please also bring ID that matches the name of the purchaser.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Final sale items
- Underwear and swimwear (for hygiene reasons)
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service at Bigbroz98@outlook.com to request a return authorization.
- Once approved, securely pack the item in its original packaging.
- Include your order number and a note indicating whether you would like a refund or exchange.
4. Return Shipping
You are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.
5. Refund Processing
Once we receive and inspect your return, we will process your refund or exchange within 10-20 business days. Refunds will be issued to the original payment method. This includes the time your bank or credit card company might take to process the payment.
6. Exchanges
If you wish to exchange an item for a different size or color, please specify this in your return request. We will process the exchange based on item availability.
7. Contact Us
If you have any questions about our Return Policy or need assistance, please reach out to us at:
Email: Bigbroz98@outlook.com
Thank you for shopping with Big Broz! We appreciate your support and look forward to serving you again.
