Shipping Policy

Thank you for shopping with Big Broz! We aim to provide you with the best shopping experience, and that includes ensuring your orders are delivered to you safely and efficiently. Please read our shipping policy below for important information regarding shipping and delivery.

1. Shipping Method & Tracking
All orders are shipped via New Zealand Post and are fully tracked. Once your order is dispatched, you will receive an email notification with the tracking details so you can follow your package's journey.

2. Shipping Times
We strive to process and ship all orders as quickly as possible. Delivery times vary depending on your location, but you can expect your order to arrive within the standard delivery timeframes provided by New Zealand Post.

3. Responsibility of Packages
While we take great care in processing and shipping your order, once your package is with the postal service, it is their responsibility to deliver it to you. We are not responsible for any lost, stolen, or damaged items once the package is with New Zealand Post. However, please feel free to contact us if you encounter any issues, and we will assist you in resolving them with the postal service.

4. International Orders
For international deliveries, please note that we are not responsible for any additional duties, taxes, or customs fees that may be imposed by the destination country. These fees are the responsibility of the customer and should be paid to the relevant customs authorities in your country. Please check with your local customs office for more information on any potential charges.

5. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses.

6. Shipping Charges
Shipping costs are calculated at checkout and may vary based on the size, weight, and destination of your order. Please note that larger or heavier items may incur higher shipping charges due to increased handling and postage fees. These rates are determined in accordance with New Zealand Post’s pricing guidelines.
You will see the final shipping cost before completing your purchase.

If you have any questions or concerns about your order, please feel free to contact us at Bigbroz98@outlook.com. We're here to help!

Thank you for choosing Big Broz. Happy shopping!